Using the Password Vault
The Password Vault is encrypted storage for access BugShield may need while working on a site. Vault items belong to the active site workspace, not to every website in your account. Read Managing Multiple Sites to understand how workspaces keep site information separate.
What to store
- WordPress administrator access created for authorised support work.
- Hosting or control-panel access when server changes may be required.
- SFTP, FTP or SSH details when file access is necessary.
- Other site-specific credentials requested by your developer.
Add a Vault item
- Select the correct site workspace.
- Open Vault and choose Add item.
- Select the credential type and enter a clear label.
- Add the username, password, URL and any connection details the form requests.
- Save the item, then check that it appears under the expected category.
Keep items current
Edit a Vault item after changing the real credential. Delete access that is no longer authorised or useful. Out-of-date credentials can prevent the developer from accessing your site and delay work on an active request.
Respond to a credential request
A developer can request a particular access type from a fix request. Add the matching Vault item or select an existing one. Do not paste the credential into the conversation.
For general website context, reminders or instructions that do not contain login details, use Site Notes.
Common questions
Frequently Asked Questions
Are Vault items shared between sites?
No. Each item belongs to the active site workspace.
Can I edit a stored credential?
Yes. Update it in the Vault whenever the real password, username, URL or connection detail changes.
What login details can I store in the Vault?
You can store WordPress, hosting, control-panel, SFTP, FTP, SSH and other site-specific credentials requested for your work.
Can I delete a Vault item after a fix?
Yes. Remove credentials that are no longer needed or authorised, while ensuring active maintenance work still has the access it requires.