Fix Request Statuses

The Fix Requests board groups work by its current status. The status describes the lifecycle of a submitted fix request; messages and banners inside the request explain whether BugShield needs anything from you.

Requested

The request has been submitted for review. A developer has not yet started working on it. While it is being reviewed, the request page will show any payment updates, messages from BugShield and available actions. If a developer accepts it, it moves to In Progress.

In Progress

A BugShield developer has accepted the request and has started working on it. Use the request chat to answer questions and provide Vault access if requested. A cancellation at this stage may need to be reviewed because work on the request has already begun.

Completed

The requested work has been completed. Read the final update and verify the affected page or workflow. The conversation remains as a permanent record. To receive a copy by email, select Email chat transcript in the Request complete panel at the top of the completed request.

Cancelled

The request ended without moving to a normal completion. The request workspace explains who cancelled it and any relevant payment outcome. Its history remains available for future reference.

Messages are more specific than status

A request may stay In Progress while the developer is waiting for a reply, access details or your approval. Any next steps will be shown clearly within the request, even if its main status has not changed.