Fix Request Statuses

Fix requests move through a kanban board so you can see progress at a glance. Statuses update as your developer works on the issue.

This article explains what each fix request status means, so you know what stage your request is at and when action is needed from you.

Status overview

• Submitted: your request is in the queue and awaiting assignment or initial review.
• In Progress: a developer is actively working on your site.
• Awaiting Response: we need information from you (access, clarification, or approval).
• Resolved: the fix is complete. Review the work and confirm if satisfied.
• Closed: the request is archived with full chat history preserved.

You will receive notifications when status changes or when your developer sends a message.