Tell us how we can help.

We reply to contact form messages within one business day. Fix requests are handled through your BugShield dashboard, where response times are faster during support hours.

If you already have a BugShield account, sign in and submit a fix request from your dashboard. If you are new to BugShield and want to understand your options first, you are welcome to use this form.

No. You can use the contact form to ask about our services, maintenance plans, billing, or whether BugShield is a good fit for your WordPress site.

Tell us which website you are asking about, what you need help with, when the problem started, and whether anything changed shortly beforehand. A clear overview helps us point you in the right direction.

Yes. Describe what you can see, when it started, and what you were doing beforehand. You do not need to diagnose the problem yourself before getting in touch.

Our usual support hours are 9:00 to 17:00 GMT, Monday to Friday. Customers with a maintenance plan can reach us 24/7.

Most one-off WordPress fixes cost £49.99. Malware removal and spam redirect work starts at £99.99. We confirm the price before work begins, so you know what to expect.

Yes. Tell us about your website, how often it changes, and the level of support you need. We can explain the options and help you choose a plan without any pressure.

Yes. We work on WordPress and WooCommerce issues, including broken checkouts, payment problems, failed order emails, plugin conflicts, and unexpected errors.

Yes. You can manage several WordPress sites from one account. Each site has its own workspace, maintenance plan, fix requests, credentials, and billing history.