New 24/7 monitoring and daily cloud backups now included in every Shield Pro plan.

Contact

Have a question? We'll take it from there.

Bug fixes are submitted through your BugShield dashboard, not this form. Use the form for questions about maintenance plans, billing, multiple sites, or anything else. A real human replies within two hours during support hours.

Support hours

9:00 to 17:00 GMT, Monday to Friday ยท Emergencies monitored 24/7

Existing customer with an emergency?

Sign in and request a fix for the fastest response.

Send us a message

We reply to every message within one business day.

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Please don't put passwords in this form. Once you join, there's a safe Vault to store them in.

How fast do you respond?

Under 2 hours for all fix requests during support hours, and under 1 hour for Shield Pro subscribers.

What does a fix cost?

One-off fixes are £49.99 for most issues (£99.99 for malware and spam redirects). You get a confirmed quote before any work begins, with no surprises.

Can I manage multiple sites?

Yes. Add as many sites as you need to your account. Each site gets its own workspace, plan, and billing. Switch between them with a single click.