Contact
Tell us how we can help.
Need a fix? Submit it through your BugShield dashboard. For questions about plans, billing, or your account, send us a message and we guarantee a human reply within 60 minutes, 24/7.
Send us a message
We guarantee a human response within 60 minutes, 24/7, for every customer, with or without a maintenance plan.
Email us
Responsive support
Our opening hours are 08:00 to 22:00 UK time every day.
Need urgent help?
Sign in for a one-off fix or maintenance support.
Contact FAQs
Questions before you get in touch
Quick answers about contacting BugShield, response times, pricing, and the help we provide.
What is the 24-hour money-back guarantee?
For a paid one-off bug fix, the 24-hour guarantee starts once we have confirmed the job and received all the access and details needed to begin. If the agreed issue is not fixed within 24 elapsed hours from that point, we refund the full fix price and still fix the bug at no extra charge. Maintenance-plan fixes are excluded from this money-back offer.
How quickly will you reply?
We guarantee a human response within 60 minutes, 24/7, for every customer, with or without a maintenance plan. Use the contact form for enquiries or your dashboard for fix requests.
Should I use this form for a broken WordPress site?
If you already have a BugShield account, sign in and submit a fix request from your dashboard. If you are new to BugShield and want to understand your options first, you are welcome to use this form.
Do I need a BugShield account to contact you?
No. You can use the contact form to ask about our services, maintenance plans, billing, or whether BugShield is a good fit for your WordPress site.
What should I include in my message?
Tell us which website you are asking about, what you need help with, when the problem started, and whether anything changed shortly beforehand. A clear overview helps us point you in the right direction.
Can I contact you if I am not sure what is wrong?
Yes. Describe what you can see, when it started, and what you were doing beforehand. You do not need to diagnose the problem yourself before getting in touch.
What are your support hours?
Our opening hours are 08:00 to 22:00 UK time every day. The 60-minute response guarantee applies around the clock, including outside opening hours. Monitoring also runs 24/7.
How much does a WordPress fix cost?
Most one-off WordPress fixes cost £49.99. Malware removal and spam redirect work starts at £99.99. We confirm the price before work begins, so you know what to expect.
Can you help me choose a maintenance plan?
Yes. Tell us about your website, how often it changes, and the level of support you need. We can explain the options and help you choose a plan without any pressure.
Can you help with WooCommerce problems?
Yes. We work on WordPress and WooCommerce issues, including broken checkouts, payment problems, failed order emails, plugin conflicts, and unexpected errors.
Can BugShield support multiple WordPress sites?
Yes. You can manage several WordPress sites from one account. Each site has its own workspace, maintenance plan, fix requests, credentials, and billing history.