Pay-as-you-go WordPress support
One-off WordPress support, without a subscription.
£49.99 starting price per fix
Get fixed-price, pay-as-you-go WordPress support for a specific fault. Use the quote tool to see the price, then register to request the repair and speak directly with your developer.
One-off paid bug fixes
Your bug fixed within 24 hours or your money back. We still fix it.
For a paid one-off fix, the clock starts once we have confirmed the job and received all the access and details needed to begin. We then have 24 hours to complete the agreed repair. If we miss this deadline, we refund the full fix price and continue the repair at no extra charge. Maintenance-plan fixes are excluded.
How the guarantee worksIncluded as standard
What your one-off WordPress support includes
One-off WordPress support should give you a clear result, not another ticket passed around a queue. A BugShield developer takes responsibility for the agreed problem, speaks with you directly, and keeps the full conversation and outcome in one place.
You do not need an existing maintenance plan. Create your account, add your WordPress site, and approve the quote. If access is required, use the encrypted Vault instead of pasting credentials into email or ordinary chat.
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One clearly scoped WordPress fix handled by a BugShield developer
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Confirmed price before payment so there is no open-ended hourly bill
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Direct developer chat from investigation through to resolution
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Secure Password Vault for WordPress, hosting, and SFTP credentials
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Tracked progress inside your BugShield workspace
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Saved fix history with the full conversation and outcome
When one fix becomes several
Keep one-off support for occasional problems
A single request is often the sensible choice for a normally stable site. If you begin paying for several fixes, a maintenance plan can be better value because monitoring, backups, and fixes are included together.
Shield Light
£99/mo
2 fixes, monitoring, and weekly backups
Shield Pro
£199/mo
Unlimited fixes, daily backups, and 24/7 monitoring
A focused service
Who is one-off WordPress support for?
This service is for website owners who need a developer for one specific WordPress problem but do not need ongoing maintenance. It works equally well for an urgent fault, an annoying issue that has been left unresolved, or a small technical task you do not want to risk doing yourself.
You have one defined problem
A form, checkout, page, plugin, or admin screen is broken and you want that specific issue resolved.
You do not need a monthly plan
Your site is normally stable and you only want WordPress support when something actually goes wrong.
You want the cost agreed first
You would rather approve a confirmed quote than hire somebody on an open-ended hourly basis.
Common requests
Problems our one-off WordPress support can fix
You do not need to diagnose the cause before asking for help. Tell us what you can see and what you expected to happen. Your developer can then trace the issue through WordPress, the active theme, plugins, browser errors, or hosting configuration as needed.
Critical errors and blank screens
WordPress will not load, shows a fatal error, or displays a white screen after a change.
See this type of fixPlugin and theme conflicts
An update has broken a feature, layout, integration, or part of the WordPress dashboard.
See this type of fixWooCommerce problems
Checkout, payments, carts, product variations, or order emails are no longer working properly.
See this type of fixForms and email failures
Contact forms are not sending, notifications are missing, or submissions are not arriving.
See this type of fixBroken layouts and mobile display
A page looks wrong after an edit or update, or an element fails at a particular screen size.
See this type of fixLogin and admin issues
You cannot sign in, wp-admin will not load, or a redirect loop prevents access.
See this type of fixCan’t see your issue above? Use the quote wizard or describe the problem when you register. We’ll review the request, confirm what needs fixing, and show you the price before any work begins.
How It Works
How one-off WordPress support works
The whole request stays in one workspace, from the first description to the final confirmation. You can see what is happening without chasing separate emails or repeating the problem to different people.
Describe what is wrong
Tell us what should happen, what happens instead, and where we can see it. Screenshots or a short recording can help.
Review the quote
We confirm the price for the agreed fix before you pay. If anything needs clarifying, we sort that out first.
Work with your developer
Share access through the Vault, follow progress on your board, and chat directly with the developer until the agreed issue is resolved.
Fixed-price quote
Get a fixed price for one-off WordPress support
Choose the closest match for your problem and see the confirmed price before you submit anything. Most common WordPress fixes cost £49.99, while malware removal starts at £99.99.
Step 1 of 3
What category best describes your issue?
Included with every fix
One secure workspace for your request
Password Vault
Share site access without sending passwords by email.
Developer chat
Speak directly with the developer handling your fix.
Fix history
Keep the conversation and completed work together.
No subscription
Pay for the agreed fix without starting a monthly plan.
Help us diagnose it faster
A few useful details go a long way
Tell us which page is affected, what you expected to happen, and any error message you can see.
- 01 Affected page
- 02 Error message
- 03 Recent changes
Transparent pricing
Fixed-price WordPress support, without hourly uncertainty
Every one-off request has an agreed scope and price. You know what the selected fix costs before you commit, instead of approving an hourly estimate without knowing where the final bill will land.
Most everyday issues are £49.99. Work such as malware removal starts at £99.99 because it needs a wider security review. If your description reveals a different scope, we clarify it before you pay.
- Broken layout or styling £49.99
- Plugin conflict or error £49.99
- WooCommerce checkout issue £49.99
- Site down or white screen £49.99
- Malware or spam redirect £99.99
Choosing the right support
One-off WordPress support or ongoing maintenance?
The difference is not the size of your website. It is whether you need one defined problem solved or somebody continuously looking after the site. Starting with the right service keeps the scope clear and prevents you from paying for cover you do not currently need.
Choose one-off WordPress support for an isolated problem
One-off WordPress support is usually the better fit when your website normally works and one part has failed. You might have a broken form, a plugin conflict, a checkout error, or a page that stopped displaying correctly after an update.
You pay for the agreed fix, work directly with the assigned developer, and stop when that issue is resolved. There is no requirement to continue into a subscription afterwards.
Choose maintenance for recurring responsibility
A maintenance plan makes more sense when the site needs regular updates, monitoring, backups, and access to included fixes. It can also be better value when unrelated problems keep appearing throughout the month.
Shield Light includes two fixes each month, while Shield Pro includes unlimited bug fixes. You can compare WordPress support pricing before deciding which approach suits the site.
What to include in your request
Describe what you expected to happen, what actually happened, and when you first noticed it. Include the affected page URL and any visible error message. Screenshots or a short recording often make an intermittent or device-specific problem much easier to reproduce.
You do not need to know whether the cause is WordPress, a plugin, the theme, or the server. That investigation is part of the agreed fix.
Share access without sending passwords by email
When a developer needs WordPress, hosting, or SFTP access, add the details to the encrypted Password Vault for that site. This keeps credentials tied to the correct workspace and away from ordinary email threads.
Our Password Vault guide explains how to add, update, and manage the access used during your request.
If your needs change
Start with one fix. Add ongoing cover later.
Your site, Vault, conversations, and fix history remain in the same BugShield account. If you need regular help later, add Shield Light or Shield Pro without setting everything up again.
Testimonials
What owners say about one-off WordPress support
Reviews from site owners who needed a single WordPress problem fixed without a monthly plan.
"Would highly recommend Neil at Bug Shield. Friendly, professional and knowledgeable, with a straightforward, reassuring approach that makes him a pleasure to deal with. It’s great to find someone who clearly cares about their customers and takes pride in what they do. Thanks again, Neil, really appreciate your help!"
Markus Wilson
mks-studio.co.uk"Brilliant. Booking form broke on a Friday night, fixed by Saturday morning."
Sofia Marchetti
Owner, Trattoria Marchetti
FAQ
One-off WordPress support FAQs
Answers about pricing, suitable fixes, secure access, and getting help without a monthly plan.
What is the 24-hour money-back guarantee?
For a paid one-off bug fix, the 24-hour guarantee starts once we have confirmed the job and received all the access and details needed to begin. If the agreed issue is not fixed within 24 elapsed hours from that point, we refund the full fix price and still fix the bug at no extra charge. Maintenance-plan fixes are excluded from this money-back offer.
When does the 24-hour fix clock start?
It starts once your one-off fix is paid for, we have confirmed the job, and we have all the working login details, permissions and information needed to begin. We confirm the start time in your fix request. The clock does not start while required details or access are missing. It then runs for 24 consecutive hours, including nights, weekends and bank holidays.
Do you still fix the bug after refunding me?
Yes. If we miss the 24-hour deadline, you receive the full price paid for that one-off fix and we continue fixing the agreed bug at no extra charge. You do not have to wait for the repair to finish before receiving the refund.
Does the money-back offer cover maintenance-plan fixes?
No. It covers separately paid one-off bug fixes only, including a separate one-off purchase by a maintenance customer. Monthly fees and fixes included in Shield Light or Shield Pro are excluded. The 60-minute response guarantee still applies to every customer, 24/7.
How do I arrange a guarantee refund?
Contact us through your fix request or email [email protected] with the request reference. We check the confirmed start and completion times and refund the full price paid for the missed-deadline fix to the original payment method promptly. Bank processing time can vary. We still fix the agreed bug at no extra charge.
What is one-off WordPress support?
One-off WordPress support is help with a specific problem or technical task without joining a monthly maintenance plan. You approve the price, work directly with a BugShield developer, and track the request until the agreed issue is resolved.
What is included with one-off WordPress support?
Every request includes one clearly scoped fix, a confirmed price before payment, direct developer chat, secure credential sharing through the Password Vault, tracked progress, and a saved history of the work.
How much does one-off WordPress support cost?
Most common WordPress fixes cost £49.99. Malware removal starts at £99.99 because it requires a wider security review. Use the quote wizard to see the price for your issue before submitting the request.
Which WordPress problems can you fix?
We can help with critical errors, white screens, plugin and theme conflicts, broken layouts, login problems, contact forms, WooCommerce checkout issues, payment failures, email problems, and many other WordPress faults.
Do I need a maintenance plan to request support?
No. One-off WordPress support is available without a subscription. You can pay for a single agreed fix and only move to Shield Light or Shield Pro later if you decide that ongoing monitoring, backups, and included fixes would help.
Do I get a quote before paying?
Yes. Use the one-off WordPress support quote wizard to choose the closest issue and see the price before you pay. If the request needs clarification, we agree the scope and cost first.
Can you work on a WordPress site you did not build?
Yes. You do not need to be an existing customer and we do not need to have built the website. Describe the problem and provide access through your site Password Vault when the assigned developer asks for it.
How do I share my WordPress login securely?
Add WordPress, hosting, or SFTP details to the encrypted Password Vault in your BugShield workspace. Credentials stay attached to the correct site instead of being sent through email. Read the Password Vault guide for the full process.
What if you cannot fix it?
For a paid one-off bug fix, the 24-hour guarantee starts once we have confirmed the job and received all the access and details needed to begin. If the agreed issue is not fixed within 24 elapsed hours from that point, we refund the full fix price and still fix the bug at no extra charge. Maintenance-plan fixes are excluded from this money-back offer. Separate or wider work is discussed before any additional charge.
Can I upgrade to a maintenance plan later?
Yes. Your BugShield account, site, Password Vault, conversations, and fix history remain in place. You can add Shield Light or Shield Pro later without recreating the workspace.
Still unsure whether your problem fits? Contact the BugShield team or use the quote wizard above to find the closest issue.
Get one-off WordPress support
Describe the problem, approve the price, and work directly with a BugShield developer.
Request one-off support