Getting Started with BugShield

BugShield gives each WordPress site its own workspace for fix requests, secure credentials, activity history and, with a maintenance plan, monitoring and backups. Your account can hold several sites without mixing their records.

Create your account and first workspace

1. Choose Create account from the BugShield sign-in page.
2. Enter your name, email address and a strong password, then verify your email.
3. Add the primary domain of the WordPress site you want BugShield to manage.
4. Choose one-off support, Shield Light or Shield Pro. If you sign up to Shield Light or Shield Pro, the maintenance subscription covers this site only.
5. Complete billing when your selected option requires it, then open your dashboard.

Understand your dashboard

The domain in the workspace selector is the site you are currently managing. Fix Requests, Vault, Monitoring, Backups, Logs, Support and Notifications all show information for that selected site. To manage a different website, simply choose it from the workspace selector.

Recommended first steps

• Add the access a developer may need to the Password Vault.
• If the site has Shield Light or Shield Pro, connect the BugShield WordPress plugin to start monitoring and enable backups.
• Review notifications and email preferences.
• Enable two-factor authentication in Login & Security.
• Use Fix Requests when you need help resolving a specific WordPress problem.

One-off support and maintenance are different

A one-off fix is for a defined issue and does not require the BugShield plugin. Shield Light and Shield Pro add ongoing monitoring, cloud backups, subscriber support and included fix capacity. You can compare all three options to choose the right level of support for your site.