WordPress Support Pricing
WordPress support pricing, made simple.
Choose a one-off WordPress bug fix or an ongoing maintenance plan, with clear pricing before you begin and no long-term contract.
One-off paid bug fixes
Your bug fixed within 24 hours or your money back. We still fix it.
For a paid one-off fix, the clock starts once we have confirmed the job and received all the access and details needed to begin. It runs for 24 elapsed hours from that point. If we miss it, we refund the full fix price and continue the repair at no extra charge. Maintenance-plan fixes are excluded.
How the guarantee worksSupport Options
Pay per fix, or subscribe monthly
Our WordPress support pricing gives you three clear choices: pay for one fix when something breaks, or choose Shield Light or Shield Pro for ongoing care. Monthly plans are priced per site.
Pay As You Go
One-off Task
A single fix when something breaks. No subscription needed.
£49.99
- One dedicated bug fix
- Direct developer chat
- Handled by a WordPress developer
- Secure Password Vault
- Full fix history saved
Unlimited Fixes
Shield Pro
Unlimited bug fixes, daily backups, and malware protection.
£199/mo
- Unlimited bug fixes
- Off-site backups
- 24/7 monitoring and alerts
- Malware detection and prevention
- Core Web Vitals checks
- Full activity logging
WordPress Maintenance
Shield Light
Two included bug fixes, weekly backups, and 24/7 monitoring.
£99/mo
- 2 bug fixes per month
- Off-site backups
- 24/7 monitoring and alerts
- Core Web Vitals checks
- Full activity logging
Compare Plans
Side by side at a glance
Compare WordPress support pricing and everything included across One-off Task, Shield Pro, and Shield Light.
| Compare | One-off | Shield Pro | Shield Light |
|---|---|---|---|
| Pricing | |||
| Price | From £49.99 / fix | £199 / month | £99 / month |
| Billed | Per task | Per site / month | Per site / month |
| Fixes & support | |||
| Bug fixes | 1 per purchase | Unlimited | 2 per month |
| Extra fixes | Buy another task | Included | At one-off rates |
| Guaranteed human response | Within 60 minutes, 24/7 | Within 60 minutes, 24/7 | Within 60 minutes, 24/7 |
| Developer chat during fixes | |||
| Subscriber support chat | Priority | ||
| Kanban fix tracking | |||
| Confirmed quote before you pay | |||
| Full refund if we cannot fix | |||
| Backups | |||
| Cloud backups | Daily + on-demand | Weekly | |
| Backup storage | 200GB | 100GB | |
| Retention | 28 days | 28 days | |
| Off-site full-site backups | |||
| Restore support | |||
| Monitoring | |||
| 24/7 monitoring | |||
| Uptime checks (every 5 minutes) | |||
| Response time tracking | |||
| Core Web Vitals checks | |||
| Performance trends | |||
| Security scans (detect & alert) | |||
| File integrity checks | |||
| Plugin health monitoring | |||
| SSL & domain alerts | |||
| SEO audits | |||
| Debug log analysis | |||
| In-app + email alerts | |||
| Security | |||
| Malware prevention | |||
| Malware removal | Paid one-off | ||
| Account & workspace | |||
| Password Vault | |||
| Multi-site workspace | |||
| Fix / chat history | |||
| Full activity log | |||
| Cancel anytime | N/A | ||
| WordPress plugin required | |||
Compare maintenance packages for your UK business
Check monthly prices, VAT, hosting and included developer work across four providers.
Savings Calculator
What is a freelance developer really costing you?
Use the calculator to compare our WordPress support pricing with hiring a freelance developer by the hour every time something breaks.
Adjust your numbers
Typical freelance
£480
estimated monthly
Shield Light
£148.99 / month
£99 plan + 1 extra fix
You could save
£331.01
with Shield Light
Based on roughly 2 hours of freelance time per issue. Shield Light includes 2 fixes per month; extra fixes are charged at the standard one-off rate.
Not Sure?
Which plan fits your site?
Start with the WordPress support pricing option that fits today. You can move from a one-off fix to monthly support whenever your site needs more regular care.
Something broke right now
You need one issue fixed quickly and don’t want a monthly commitment. Pay per fix when something breaks.
Best fit: One-off TaskYou want peace of mind
Your site matters but you do not break things every week. Backups, monitoring, and two fixes a month.
Best fit: Shield LightDowntime costs you money
You need unlimited bug fixes, malware scans, daily backups, and priority handling without counting requests.
Best fit: Shield ProTestimonials
Owners who switched and stayed
Real feedback from owners who compared WordPress support pricing, one-off fixes, and monthly plans before choosing BugShield.
"I’ve been using BugShield to help look after my WordPress site and have been really happy with the service so far. The developer assigned to my site was Neil. Communication has been great, everything has been explained clearly and any issues have been sorted quickly without any hassle. It’s reassuring knowing there’s someone there to help if something goes wrong rather than having to find a developer every time there’s an issue. Really happy with the service and would definitely recommend BugShield to anyone running a WordPress site."
John Fitzpatrick
smartuk.net"Would highly recommend Neil at Bug Shield. Friendly, professional and knowledgeable, with a straightforward, reassuring approach that makes him a pleasure to deal with. It’s great to find someone who clearly cares about their customers and takes pride in what they do. Thanks again, Neil, really appreciate your help!"
Markus Wilson
mks-studio.co.uk"Working with BugShield has meant that any worries about the security of my site, or any potential bugs is completely removed. I don’t even have to identify any issues. In fact Neil messages me to say he’s identified an issue and it’s already fixed. Customer service is amazing and response time is second to none. A bug shield subscription is a no brainer for anyone with a website in my opinion."
Liam Phillips
awaygames.co.uk"We use BugShield for WordPress maintenance across eleven client sites, and the multi-site workspace has replaced three tools. Passwords in the Vault, fixes on the board, and one invoice at the end of the month."
Nadia Morris
Director, Bright Pixel Digital
"Brilliant. Booking form broke on a Friday night, fixed by Saturday morning."
Sofia Marchetti
Owner, Trattoria Marchetti
"I am not technical at all. Being able to just message the actual developer instead of raising a ticket and waiting days is the reason I have stayed for two years."
David Boateng
Founder, Boateng Coaching
"A theme update wiped out my whole photo gallery the night before a client viewing. BugShield restored it from a backup and fixed the clash by morning. I did not lose a single image."
Mark Whitfield
Photographer, Whitfield Studios
The Basics
Included on every plan
Whether you pay for one fix or subscribe monthly, every WordPress support pricing option includes these workspace essentials.
Password Vault
Bank-level storage for logins, tied to each site.
Developer chat
Talk directly to the person fixing your site.
Multi-site workspace
Manage several websites from one account.
Fix history
Every request archived with full conversation history.
FAQ
WordPress support pricing FAQs
Answers about one-off fix costs, monthly plans, billing, switching plans, and what every option includes.
How much does WordPress support cost?
BugShield WordPress support pricing is £49.99 for a one-off task. Shield Light is £99 per month per site, and Shield Pro is £199 per month per site with unlimited bug fixes.
Do I need a subscription to get WordPress support?
No. Choose a One-off Task when you need one WordPress problem fixed without a subscription. Your account, Password Vault, developer chat, and fix history remain available if you choose a monthly plan later.
What counts as one bug fix?
A single reported issue with a clear resolution, like a broken checkout, an error page where your site should be, or something looking wrong on the page. If a request turns out to be several unrelated problems, your developer will tell you up front before any extra charge.
What is included with a One-off Task?
A One-off Task includes one dedicated WordPress bug fix, direct chat with the developer handling it, secure credential sharing through the Password Vault, and a saved history of the work. You see the confirmed price before work begins.
What do the monthly maintenance plans include?
Shield Light and Shield Pro include WordPress bug fixes, off-site backups, 24/7 monitoring, developer chat, the Password Vault, and activity history. Shield Pro adds unlimited fixes, daily and on-demand backups, malware protection, and priority support.
Can I switch between Shield Light and Shield Pro?
Yes, upgrade from your dashboard at any time. Upgrades apply straight away. If you need to move from Pro to Light, changes take effect from your next billing date.
Do plans cover multiple sites?
Plans are per website, since backups, monitoring, and fixes all belong to a single site. You can hold different plans on different sites under one account, and switch between them any time.
How does billing work?
A One-off Task is charged once at the confirmed price for that fix. Shield Light and Shield Pro are billed monthly for each subscribed website, so different sites in your account can use different support options.
Can I cancel a monthly plan at any time?
Yes. There is no long-term contract. Cancel from your billing settings and your plan remains active until the end of the period you have already paid for.
What is your refund policy?
For a paid one-off bug fix, the 24-hour guarantee starts once we have confirmed the job and received all the access and details needed to begin. If the agreed issue is not fixed within 24 elapsed hours from that point, we refund the full fix price and still fix the bug at no extra charge. Maintenance-plan fixes are excluded from this money-back offer. Subscriptions can be cancelled any time and remain active until the end of the paid period.
Still deciding? Start with one fix.
Try a one-off task for £49.99 and upgrade to a plan whenever you are ready.
Submit Your First Fix