Platform Features

Every tool your WordPress site will ever need.

Fix requests, password storage, monitoring, backups, activity logs, and direct developer chat. One tidy workspace per website.

Fix Requests

A simple board for everything that breaks

Describe the problem in plain English, pay the fee, and watch it move across the board. Every request belongs to your site, is handled by a BugShield developer, and is saved with its full conversation when complete.

Board and list views with live status: Requested, In Progress, Completed, Cancelled.
Named developer assignment so you always know who is inside your site.
Real-time notifications the moment your fix changes status or a message arrives.

Fix Requests

+ New Fix Request

In Progress

Mobile menu overlaps logo

Neil M. · Theme

Emails not sending

James K. · Email

Completed

Checkout payment hook

Fixed in 47 min

Missing product images

Fixed in 2h 10m

yoursite.co.uk / Vault

Encrypted

WordPress Admin

••••••••••••••••

Locked

File Access (FTP)

••••••••••••••••

Locked

Hosting Account

••••••••••••••••

Locked

Site Notes

Contact Emma before any plugin updates on the shop. Hosting renewal is in March.

Password Vault

Stop emailing passwords back and forth

Store your WordPress login, hosting account, file access details, and anything else your developer needs. Everything is locked away with bank-level security, tied to your website, and every time someone uses a password it is recorded in your activity log.

WordPress, file access, hosting, and more in one secure place per site.
Private site notes for anything else your developer should know.
Included on every plan, even one-off fixes.

How we keep your passwords safe

yoursite.co.uk

System Healthy

Uptime

99.98%

Response time

1.8s

SSL

64d

24/7 Monitoring

Know about problems before your visitors do

We watch your site around the clock: is it online, how fast it loads, whether your security certificate is about to run out, and whether your plugins are causing trouble. It all rolls into one simple health score, and we alert you the moment anything looks off.

Checked every 60 seconds

Response time tracking

Hidden error spotting

Core Web Vitals checks

Maintenance Plans

Everything on your monitoring dashboard

Shield Light and Shield Pro subscribers get a full monitoring suite. We check your site from the outside and the inside, then show you the results in plain English on one screen.

Uptime monitoring

We ping your site every minute. If it goes down, you get an alert straight away.

Security scans

Regular checks for malware, suspicious files, and other signs your site has been compromised.

Core Web Vitals

Track how fast your pages load on mobile and desktop, with the same scores Google cares about.

SSL and domain alerts

We warn you before your security certificate or domain registration runs out.

Plugin health

See which plugins are active, outdated, or causing problems, all in one grid.

Technical SEO audit

Spot broken links, missing titles, and other issues that can hurt your search rankings.

Debug log analysis

We read your site's error logs and flag problems that would otherwise stay hidden.

Performance trends

Charts showing how your response time changes over time, so you can spot slowdowns early.

Monitoring requires a Shield Light or Shield Pro plan and a small WordPress plugin on your site. See plans

Cloud Backups

Automatic copies of your whole site, saved safely away from your own hosting. Shield Light backs up weekly, Shield Pro every day. If anything ever goes badly wrong, we can put your site back the way it was.

full-backup-2026-07-01.zip

2.4 GB · Automatic · Daily

database-2026-07-01.sql.gz

84 MB · Automatic · Daily

Developer Chat

Every fix request opens a direct channel to the developer handling it. Share screenshots, answer questions, and approve the result without leaving the dashboard.

Neil M. · BugShield Team

Working on your fix

Found it. A speed plugin was showing visitors an old copy of the page. I've cleared it and made sure it can't happen again.

Brilliant, that was fast. Confirmed working on my end.

Conversations archived with each completed fix

Activity Log

A full history of what happened on your site

Every important event is recorded automatically. Plugin updates, backups, security scans, fix requests, and vault access all show up in one searchable timeline, so you always know what changed and when.

Search and filter by type, date, or who triggered the event.
Vault access logged so you can see exactly when a password was used.
Included with maintenance plans alongside monitoring and backups.

Activity Log

yoursite.co.uk

Daily backup completed

Today at 03:00 · Automatic

WooCommerce updated to 9.2.1

Yesterday at 14:22 · Plugin update

Security scan passed

Mon 30 Jun · No issues found

WordPress Admin password accessed

Fri 27 Jun · Developer · Fix #1042

Fix request completed

Thu 26 Jun · Checkout page error

Multi-Site Workspace

Built for owners of more than one site

Look after several websites? Each one gets its own tidy workspace. Fixes, passwords, backups, and plans stay neatly separated per site, and switching between them takes a single click from anywhere in the app.

Compare Plans

Switch Workspace

yoursite.co.uk

Shield Pro · Active

boatengcoaching.com

Shield Light

fletcherhome.co.uk

Free

+ Add New Site

Neil M. · BugShield Team

A direct line to the BugShield team

Maintenance plan subscribers get a dedicated support chat inside the dashboard. Ask questions, request access changes, or flag something that needs attention. It is separate from fix-request chat, so general site questions do not get mixed up with active jobs.

Real-time messaging with the team looking after your site.
Included with Shield Light and Shield Pro, not one-off fixes.
Notifications when you have unread replies, so nothing slips through.

Ready to see it with your own site?

Add your site in minutes. Your first fix request could be resolved today.

View Plans and Pricing