WordPress maintenance services

WordPress maintenance services, all in one place.

Explore WordPress support services for monitoring, backups, security checks, bug fixes, and direct developer help, all organised around your website.

Fix requests

Board and list views, named developers, and chat tied to each job until it is marked complete.

How fix requests work
Developer chat
One-off fixes

Maintenance tools

Monitoring, backups, activity history, and developer support through Shield Light and Shield Pro.

Site workspaces

Vault items, plans, and history stay per domain. Switch sites without leaving the dashboard.

Password Vault
Multi-site workspaces
Activity log

WordPress maintenance features

Your WordPress maintenance toolkit

Fix Requests Board and list views Password Vault Encrypted site credentials Monitoring Uptime and security checks Cloud Backups Off-host site restores Developer Chat Chat with your developer Activity Log Full change history Multi-Site One workspace per domain Subscriber Support Direct line to the team

Fix Requests

Manage every WordPress bug fix in one place

Request a one-off fix or use one included with your WordPress maintenance plan, then follow it across the board. Every request belongs to your site, is handled by a BugShield developer, and is saved with its full conversation when complete.

Board and list views with live status: Requested, In Progress, Completed, Cancelled.
Named developer assignment so you always know who is inside your site.
Real-time notifications the moment your fix changes status or a message arrives.

Fix Requests

+ New Fix Request

In Progress

Mobile menu overlaps logo

Neil M. · Theme

Emails not sending

James K. · Email

Completed

Checkout payment hook

Fixed in 47 min

Missing product images

Fixed in 2h 10m

Password Vault

Stop emailing passwords back and forth

Store your WordPress login, hosting account, file access details, and anything else your developer needs. Everything is locked away with bank-level security, tied to your website, and every time someone uses a password it is recorded in your activity log.

WordPress, file access, hosting, and more in one secure place per site.
Private site notes for anything else your developer should know.
Included on every plan, even one-off fixes.

How we keep your passwords safe

Secure workspace

Credentials protected until needed

Saved

Note

Credential archive

3 stored credentials

All

WordPress admin

WordPress

Updated 2 days ago

User site-admin

••••••••

Production SFTP

FTP / SFTP

Updated 1 week ago

User deploy-user

••••••••

Hosting panel

Hosting

Updated 3 weeks ago

User accounts@site

••••••••

Site notes

Context for this site

Emma M.

You

Check with me before updating plugins on the shop. Hosting renews in March.

Updated yesterday

24/7 Monitoring

Know about problems before your visitors do

WordPress monitoring and backups are central to our maintenance services. We watch your site around the clock: is it online, how fast it loads, whether your security certificate is about to run out, and whether your plugins are causing trouble. It all rolls into one simple health score, and we alert you the moment anything looks off.

Checked every 5 minutes

Response time tracking

Hidden error spotting

Core Web Vitals checks

yoursite.co.uk

System Healthy

Uptime

99.98%

Response time

1.8s

SSL

64d

Maintenance Plans

Everything on your WordPress monitoring dashboard

Both WordPress maintenance plans include a full monitoring suite. We check your site from the outside and the inside, then show you the results in plain English on one screen.

Uptime monitoring

We check your site every five minutes and alert you when it becomes unavailable.

Security scans

Regular checks for malware, suspicious files, and other signs your site has been compromised.

Core Web Vitals

Track how fast your pages load on mobile and desktop, with the same scores Google cares about.

SSL and domain alerts

We warn you before your security certificate or domain registration runs out.

Plugin health

See which plugins are active, outdated, or causing problems, all in one grid.

Technical SEO audit

Spot broken links, missing titles, and other issues that can hurt your search rankings.

Debug log analysis

We read your site's error logs and flag problems that would otherwise stay hidden.

Performance trends

Charts showing how your response time changes over time, so you can spot slowdowns early.

Monitoring requires a Shield Light or Shield Pro plan and a small WordPress plugin on your site. See plans

Backups and support

Backups and developer support in one workspace

Your WordPress maintenance workspace keeps restore points and conversations close, so you can recover a site or speak to the developer handling your request without hunting through separate tools.

Automatic WordPress backups

Our WordPress maintenance services keep full copies of your site away from your own hosting. Shield Light backs up weekly and Shield Pro every day. You can download a restore point or start a restore from your dashboard.

Your backup library

Secure restore points for your site

7 stored

Yesterday at 02:14

Automatic daily backup · 1.8 GB

Monday at 02:16

Automatic daily backup · 1.7 GB

Encrypted and stored away from your hosting

Developer Chat

Every fix request opens a direct channel to the developer handling it. Share screenshots, answer questions, and approve the result without leaving the dashboard.

Neil M. · BugShield Team

Working on your fix

Found it. A speed plugin was showing visitors an old copy of the page. I've cleared it and made sure it can't happen again.

Brilliant, that was fast. Confirmed working on my end.

Conversations archived with each completed fix

Activity Log

A full history of what happened on your site

See important WordPress and BugShield activity in one searchable timeline. It records logins, user and role changes, core, plugin and theme changes, content activity, selected WooCommerce events, monitoring, backups, fix requests, and Vault access, so you can see what changed and when.

Search and filter by type, date, or who triggered the event.
WordPress changes captured across users, software, content, media, comments, and selected shop settings.
BugShield work stays connected with monitoring, backups, fixes, and Vault access in the same site history.
Site-by-site records keep every website's activity separate in a multi-site account.

Activity Log

yoursite.co.uk

Daily backup completed

Today at 03:00 · Automatic

WooCommerce updated to 9.2.1

Yesterday at 14:22 · Plugin update

Administrator role changed

Mon 30 Jun · User activity

WordPress Admin password accessed

Fri 27 Jun · Developer · Fix #1042

Fix request completed

Thu 26 Jun · Checkout page error

Workspaces

Manage WordPress maintenance across multiple sites

Use one WordPress maintenance dashboard while keeping fixes, credentials, backups, plans, and support separated by domain.

Multi-Site Workspace

Built for owners of more than one site

Each website gets its own tidy workspace. Fixes, passwords, backups, and plans stay separated per site, and switching takes a single click.

yoursite.co.uk

Shield Pro · Active

brandco.shop

Shield Light

+ Add New Site

Create another separate workspace

Compare Plans

Subscriber Support

A direct line to the BugShield team

Maintenance subscribers get a dedicated support chat for general questions. It stays separate from fix-request chat, so conversations do not get mixed up.

Neil M. · BugShield Team

See how the BugShield workspace compares

Our comparison guides show how BugShield WordPress maintenance services compare on fix coverage, backups, monitoring, security, and customer visibility.

Browse comparisons

FAQ

WordPress maintenance service questions

Common questions about our maintenance features, bug fixes, monitoring, backups, and customer workspace.

What WordPress maintenance services does BugShield include?

BugShield combines 24/7 monitoring, off-site backups, security checks, Core Web Vitals checks, activity logging, bug fixes, and direct developer support. Everything is organised in a separate workspace for each WordPress site.

What can I do with a free BugShield account?

Create an account, add your WordPress site, store credentials in the Password Vault, and submit one-off fix requests. Monitoring, backups, and included fix allowances come with Shield Light or Shield Pro.

How do fix requests and developer chat work?

You describe the issue, confirm the quote or use a plan-included fix, and get matched with a BugShield developer. You can chat with them in the dashboard until the work is done, and the conversation is kept with the request history.

Are bug fixes included with WordPress maintenance?

Yes. Shield Light includes two bug fixes per month, while Shield Pro includes unlimited bug fixes. You can submit each request, follow its status, and chat with the assigned developer from your dashboard.

Is the Password Vault encrypted?

Yes. Vault items are encrypted and tied to the site, not your login alone. Developers request access through BugShield when they need it, and every redemption is recorded in your activity log.

How do monitoring and alerts work?

BugShield checks uptime every five minutes and runs scheduled checks for security, WordPress and PHP health, plugins, DNS, email delivery, Core Web Vitals, technical SEO, and site errors. When something needs attention, you receive an alert and can review the details in your monitoring dashboard.

What does the WordPress activity log record?

The activity log records important WordPress changes such as logins, user and role changes, core, plugin, and theme changes, content activity, selected WooCommerce events, backups, monitoring results, fix requests, and Vault access. You can search and filter the timeline for the selected site.

How often are backups created?

Shield Light creates an automatic off-site WordPress backup every week. Shield Pro creates one every day and also lets you run an on-demand backup before an important change. Restore points can be downloaded or restored from your dashboard.

Do I need the plugin for every feature?

One-off fixes and the Vault work without the plugin. 24/7 monitoring, cloud backups, plugin health, and related maintenance features need the BugShield WordPress plugin connected on that site.

Can I manage more than one WordPress site?

Yes. Each domain gets its own workspace for fixes, vault items, plans, and logs. Switch between sites from one account whenever you need to.

Can I use BugShield without a maintenance plan?

Yes. You can use the Password Vault and request one-off WordPress bug fixes without subscribing. A maintenance plan adds monitoring, automatic backups, activity logging, subscriber support, and included fixes.

Need more answers? Browse all FAQs or contact our team.

Ready to simplify your WordPress maintenance?

Add your site in minutes, choose a maintenance plan or request a one-off bug fix, and manage everything from one workspace.

View Plans and Pricing