Every request stays connected
The issue description, secure access, developer conversation, and completed work remain attached to the same site workspace. That gives each new investigation useful history without asking you to repeat earlier details.
Unlimited WordPress support
Unlimited WordPress support when downtime costs money.
£199 per site / month
Shield Pro combines unlimited WordPress bug fixes with 24/7 monitoring, daily and on-demand backups, malware protection, and priority developer support for one site.
What unlimited support means
Unlimited WordPress support with developer help built in
Shield Pro gives one WordPress site ongoing technical cover for £199 a month. WordPress bug fixes, priority developer support, active monitoring, daily backups, and malware protection all stay connected to the same workspace.
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Unlimited WordPress bug fixes
Submit each WordPress problem as its own request without working around a monthly fix allowance.
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Priority developer response
Critical requests receive priority handling. Every customer has a guaranteed human response within 60 minutes, 24/7.
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Daily and on-demand backups
Automatic daily copies create regular restore points, with extra backups available before important changes.
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Active malware protection
Security monitoring, prevention, and included cleanup help protect the site before and after a threat is detected.
Included every month
Everything in your unlimited WordPress support plan
Shield Pro is £199 per site each month, with clear inclusions and the flexibility to cancel from your billing settings at any time.
Unlimited WordPress bug fixes
Submit WordPress problems whenever they appear, without counting monthly requests.
Daily backups + on-demand
Automatic daily copies plus extra runs before big changes. Learn about cloud backups
Malware prevention
Active detection and prevention on top of standard monitoring. Learn about our security approach
Priority handling
Priority handling for critical requests, with a guaranteed human response within 60 minutes, 24/7.
Full monitoring suite
Uptime, security scans, Core Web Vitals, SEO audits, and more. Learn about monitoring
Priority support channel
Direct access to the BugShield team with priority handling.
Core Web Vitals checks
Track LCP, INP, and CLS so performance issues show up before rankings slip.
Full activity logging
Every backup, update, vault access, and scan recorded in your site history.
Plan value
Regular fixes and ongoing protection in one monthly plan
Four one-off WordPress fixes total £199.96. Shield Pro is £199 a month and also keeps daily backups, on-demand recovery points, monitoring, malware protection, and priority developer support active for the site.
Try the savings calculatorCompare the monthly value
£199 covers more than four fixes
Bought separately
Four one-off fixes
£49.99 each
£199.96
Shield Pro
Unlimited bug fixes
Every month
£199
Protection running all month
24/7 monitoring, daily backups, malware protection, priority support, and a full activity history.
Built for active sites
Support for the WordPress problems that interrupt business
Unlimited WordPress support gives frequently changing and revenue-generating sites a direct route to developer help, with monitoring and recovery tools already running behind the scenes.
WooCommerce and online shops
Submit fixes for checkout errors, payment gateway issues, plugin conflicts, cart faults, and order-email problems without counting requests against a monthly allowance.
Malware prevention included
Active malware detection and prevention run alongside the wider monitoring suite. If malicious code is found, investigation and cleanup are included in the plan. Learn about our security approach.
A good fit for Shield Pro
Ongoing support for an active WordPress site
Business-critical journeys
Your checkout, forms, bookings, or customer account areas need dependable developer support.
Regular support needs
You want to submit WordPress fixes without working around a monthly allowance.
Stronger recovery cover
Daily backups and on-demand copies give you a recent restore point before important changes.
Security and priority help
You want malware protection, continuous monitoring, and faster handling when a critical fault appears.
Who it is for
Unlimited WordPress support for sites that need regular attention
Shield Pro suits WordPress sites that change often, support customer journeys, or generate revenue. You can request fixes as problems appear, while monitoring, backups, malware protection, and developer support remain connected to the site.
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WooCommerce and online shops where checkout, payment, and order issues need prompt attention.
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Lead-generation websites that rely on forms, integrations, and landing pages to keep enquiries moving.
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Frequently updated WordPress sites where plugin, theme, content, or integration changes create more support needs.
Support beyond each fix
What unlimited WordPress support keeps organised
Unlimited WordPress support is more useful when the developer can see the wider history of the site. Shield Pro keeps requests alongside monitoring results, backup activity, secure access, and earlier work, so each investigation starts with more context.
Recovery points keep pace with change
Daily off-site backups provide a recent copy of the site, while on-demand backups can be created before a launch, update, or other important change. Your live hosting account and recovery copy remain separate.
Monitoring adds useful context
Uptime, SSL, plugin health, file integrity, performance, and security signals run in the background. When a problem appears, the dashboard already contains information that can help explain what changed.
Support for the WordPress features your business relies on
A WordPress fault can interrupt a payment, stop a form submission, break a booking journey, or prevent a customer from signing in. Shield Pro gives those sites an ongoing route to developer help instead of starting a new purchase whenever another issue appears.
Requests stay separated by issue and organised on the site board, making it easier to follow what is being worked on and review the completed fix history later.
One Shield Pro plan for each WordPress site
Each Shield Pro subscription belongs to one domain. Its fix requests, Password Vault, backups, monitoring results, security signals, and activity history remain separate, even when several sites share one BugShield account.
This keeps unlimited WordPress support focused on the correct site and gives every domain its own clear record of access, protection, and completed work.
How it works
How Shield Pro unlimited WordPress support works
Connect the site once, then use the dashboard to review its status, manage secure access, and request developer help whenever a WordPress problem appears.
1. Connect your site
Add your domain, choose Shield Pro, and install the WordPress plugin. Monitoring and daily backups start automatically.
2. Monitoring stays active
Uptime, security, plugin health, performance, and file-integrity checks run in the background, with results organised in your dashboard.
3. Request developer help
Submit WordPress fixes when you need them, follow progress, and speak directly with your developer in the same workspace.
Compare plans
Shield Light vs Shield Pro
Both plans include monitoring, backups, an activity log, and subscriber support. Pro adds unlimited fixes, daily backups, malware prevention, and priority handling.
| Compare | Shield Light | Shield Pro |
|---|---|---|
| Pricing | ||
| Price | £99 / month | £199 / month |
| Billed | Per site / month | Per site / month |
| Website care | ||
| Managed core, theme and plugin updates | Included | Included |
| Update timing | Discuss your site and schedule with us | Discuss your site and schedule with us |
| Checks after updates | Affected pages, forms or checkout | Affected pages, forms or checkout |
| Recovery if an update fails | Rollback or repair under your fix allowance | Rollback or repair under your fix allowance |
| Content edits and new features | Scope confirmed separately | Scope confirmed separately |
| Existing hosting | Access and compatibility checked before setup | Access and compatibility checked before setup |
| Fixes & support | ||
| Bug fixes | 2 per month | Unlimited |
| Extra fixes | At one-off rates | Included |
| Guaranteed human response | Within 60 minutes, 24/7 | Within 60 minutes, 24/7 |
| Developer chat during fixes | ||
| Subscriber support chat | Priority | |
| Kanban fix tracking | ||
| Confirmed quote before you pay | ||
| Full refund if we cannot fix | ||
| Backups | ||
| Cloud backups | Weekly | Daily + on-demand |
| Backup storage | 100GB | 200GB |
| Retention | 28 days | 28 days |
| Off-site full-site backups | ||
| Restore support | ||
| Monitoring | ||
| 24/7 monitoring | ||
| Uptime checks (every 5 minutes) | ||
| Response time tracking | ||
| Core Web Vitals checks | ||
| Performance trends | ||
| Security scans (detect & alert) | ||
| File integrity checks | ||
| Plugin health monitoring | ||
| SSL & domain alerts | ||
| SEO audits | ||
| Debug log analysis | ||
| In-app + email alerts | ||
| Security | ||
| Malware prevention | ||
| Malware removal | ||
| Account & workspace | ||
| Password Vault | ||
| Multi-site workspace | ||
| Fix / chat history | ||
| Full activity log | ||
| Cancel anytime | ||
| WordPress plugin required | ||
Want the full matrix including one-off tasks? See pricing or all maintenance plans.
Testimonials
What owners say about Shield Pro
Reviews from owners who use unlimited WordPress support, daily backups, and malware protection.
"Working with BugShield has meant that any worries about the security of my site, or any potential bugs is completely removed. I don’t even have to identify any issues. In fact Neil messages me to say he’s identified an issue and it’s already fixed. Customer service is amazing and response time is second to none. A bug shield subscription is a no brainer for anyone with a website in my opinion."
Liam Phillips
awaygames.co.uk"Moved over from a big maintenance company that never replied. The difference is night and day. I know the names of the people who look after my shop now, and the daily backups mean I actually sleep before big product launches."
Amelia Cole
Owner, Cole & Co Fashion
"I am not technical at all. Being able to just message the actual developer instead of raising a ticket and waiting days is the reason I have stayed for two years."
David Boateng
Founder, Boateng Coaching
"A theme update wiped out my whole photo gallery the night before a client viewing. BugShield restored it from a backup and fixed the clash by morning. I did not lose a single image."
Mark Whitfield
Photographer, Whitfield Studios
FAQ
Unlimited WordPress support FAQs
Answers about Shield Pro pricing, unlimited fixes, monitoring, backups, malware protection, and priority help.
What is unlimited WordPress support?
Unlimited WordPress support gives one site ongoing access to WordPress bug fixes without a monthly request allowance. Shield Pro also keeps monitoring, backups, malware protection, secure access, conversations, and completed work organised in the same workspace.
What does Shield Pro unlimited WordPress support include?
Shield Pro includes unlimited WordPress bug fixes, 24/7 monitoring, daily and on-demand off-site backups, malware detection and prevention, malware cleanup, Core Web Vitals checks, a complete activity log, subscriber support, and priority handling for critical requests.
How much does Shield Pro cost?
Shield Pro costs £199 per WordPress site each month. The monthly price includes unlimited bug fixes and the ongoing monitoring, backup, security, support, and workspace features included with the plan.
Are WordPress bug fixes really unlimited on Shield Pro?
Yes. You can submit as many WordPress bug fixes as the subscribed site needs, with each distinct problem raised as its own request. This keeps every investigation, conversation, and completed fix clear on your site board.
What WordPress problems can I submit?
You can submit WordPress problems such as plugin or theme conflicts, broken layouts, forms that have stopped sending, login faults, dashboard errors, WooCommerce checkout issues, payment problems, and other bugs affecting the subscribed site.
Does Shield Pro include WordPress monitoring and backups?
Yes. Monitoring runs around the clock and covers signals including uptime, response time, SSL, plugin health, file integrity, security, and Core Web Vitals. Full off-site backups run daily, and you can create an additional backup before an important change.
Does unlimited WordPress support include malware help?
Yes. Shield Pro includes malware detection and prevention alongside the wider monitoring suite. If malicious code is found on the subscribed site, investigation and cleanup are included in the plan.
How quickly will BugShield respond to a critical request?
Shield Pro includes priority handling. We guarantee a human response within 60 minutes, 24/7, for every customer, with or without a maintenance plan. Monitoring also runs around the clock.
Is the BugShield WordPress plugin required for Shield Pro?
Yes. The BugShield plugin securely connects the site to your account so Shield Pro can collect inside-the-site monitoring signals, create backups, run security checks, and maintain an accurate activity history.
Can I cancel Shield Pro or move to Shield Light?
Yes. You can cancel or change the plan from your billing settings. A move to Shield Light takes effect from your next billing date, and your existing site workspace, Password Vault, conversations, and fix history remain in place.
Need more answers? Browse all FAQs or contact our team.
Give your site unlimited WordPress support
Get unlimited WordPress fixes, daily backups, malware protection, monitoring, and priority developer help for £199 a month.
Start Shield Pro