WordPress maintenance that keeps your site running smoothly.

We guarantee a human response within 60 minutes, 24/7, for every customer, with or without a maintenance plan.

Our opening hours are 08:00 to 22:00 UK time every day. The 60-minute response guarantee applies around the clock, including outside opening hours.

Yes. Tell us about the existing site, hosting and any known faults. We can discuss access and the support you need before you choose a maintenance plan.

Yes. Both plans include managed core, theme and plugin updates with recovery options and checks after changes. Discuss the update schedule your site needs with us before joining, especially if you run a shop or work with another developer.

Contact us with your current hosting details so we can confirm access and compatibility before setup. Maintenance connects through the BugShield plugin; any hosting move is a separate piece of work to agree.

Alerts appear in your account. Subscriber support can help you understand them. When a repair is needed, open a fix request so the developer can investigate under your plan allowance. Monitoring runs 24/7. Human responses to support requests are guaranteed within 60 minutes, around the clock, on both plans.

Bug-fix allowances cover problems with existing functionality. Ask us to confirm the scope of content edits, redesigns or new features before assuming they are covered. General support questions do not use your fix allowance.

Both Shield Light and Shield Pro include managed WordPress core, theme and plugin updates, 24/7 monitoring, off-site backups, Core Web Vitals checks, a full activity log, subscriber support chat, and WordPress bug fixes. Shield Pro adds unlimited fixes, daily and on-demand backups, malware detection and prevention, and priority support.

Shield Light is a good fit for sites that need dependable monitoring, weekly backups, and up to two fixes each month. Shield Pro suits business-critical or frequently changing sites that benefit from unlimited fixes, daily backups, malware protection, and priority support.

Shield Light costs £99 per month per site, and Shield Pro costs £199 per month per site. Each site has its own subscription, so you can choose the level of cover that suits it.

Yes. Shield Light includes two bug fixes per month, while Shield Pro includes unlimited bug fixes. You can submit requests, follow progress, and chat with the assigned developer from your BugShield dashboard.

Shield Light creates an automatic off-site backup each week. Shield Pro creates one each day and also lets you run an on-demand backup before an important change.

BugShield monitors uptime, response time, SSL and domain expiry, plugin health, file integrity, Core Web Vitals, technical SEO, and site errors. Alerts and results are available in your dashboard.

Yes. Choose a restore point from your backup library and start the restore from your dashboard. You can also download backups, and the BugShield team is available if you need help with a rollback.

The plugin securely connects your site to BugShield so monitoring, backups, plugin health checks, file integrity checks, and security scans can run. It is required on every site with an active maintenance plan.

No. Subscriber support covers general questions, access coordination, and plan help without using your monthly bug fix allowance. Fix requests remain separate in your workspace.

Yes. Each site has its own subscription, and you can manage them together from one account. For example, you could use Shield Light for a brochure site and Shield Pro for a busy WooCommerce store.