Add a DNS Record

A DNS record connects part of your domain to a website, email platform or another online service. The record must be added at the DNS provider used by the domain’s active nameservers, which is not always the company where the domain was registered.

Before adding the record

• Ask the service provider for the exact record type, name, value and any required TTL or priority.
• Save a copy of the existing DNS zone before editing it.
• Check whether a record with the same name and type already exists.
• Confirm whether the provider expects the root domain, a subdomain or a verification name.

Add the record

1. Sign in to the active DNS provider and open the records for your domain.
2. Choose Add record and select the record type.
3. Enter the name and value exactly as supplied. Some dashboards use @ for the root domain, while others use the full domain or a blank field.
4. Add a priority when required for records such as MX, then choose the instructed or provider-default TTL.
5. Save the record and note the time of the change.

Verify the result

Allow time for cached DNS answers to expire, then use the service’s verification option or a public DNS lookup. Do not remove an existing record simply because it looks similar. Multiple records can be intentional, while an old website, email or verification record may still be in use. Read Create an SPF Record if you are adding email sender authorisation.