Uptime Alerts
BugShield checks maintenance sites for availability every five minutes. An alert means a check could not obtain the expected healthy response or detected a related availability problem. Read Monitoring Overview for the other checks included with maintenance.
Common causes
- A hosting outage, exhausted server resource or HTTP 5xx error.
- A plugin, theme or PHP failure after an update.
- Maintenance mode, access protection or a firewall blocking the check.
- DNS changes, an expired or mismatched SSL certificate, or a redirect loop.
- A short network interruption between the checker and the site.
What BugShield does after an alert
The alert is sent to you and the BugShield team. A developer reviews the latest result, response code, recent site activity and repeated check history. If the site is unavailable or the alert requires action, the developer will investigate and work to restore the site as part of your maintenance plan.
Recovery and repeated alerts
A later successful check can mark the site available again, and BugShield continues monitoring it every five minutes. Repeated down-and-up alerts may indicate an intermittent hosting, network or WordPress problem, which the BugShield team will review.
Ask about an uptime alert
You can open the alert to see when it occurred and the latest availability result. If you would like an update about the issue or the work being carried out, send the BugShield team a message through Subscriber Support.
Common questions
Frequently Asked Questions
Does one failed check prove the whole site is down?
Not always. A transient network or access-control issue can affect one check, which is why the latest result and repeated history matter.
Will I get an alert when the site recovers?
BugShield records subsequent healthy checks and can notify you about recovery as the incident state changes.
Why can I open the site when BugShield reported downtime?
The site may already have recovered, the issue may have affected a different page or location, or the website's security settings may have temporarily prevented BugShield from reaching it.
What does BugShield do when my site goes down?
The BugShield team receives the alert and a developer reviews the monitoring details. If action is needed, the developer will investigate and work to restore the site as part of your maintenance plan.