Submitting a Fix Request

A fix request is how you ask BugShield to resolve a WordPress problem from your dashboard. Every request is handled by a BugShield developer with direct chat throughout.

This submitting a fix request guide gives you practical steps you can apply quickly, with a focus on reducing downtime and keeping your WordPress site stable and secure.

Submit your request

1. Open your dashboard and start a new fix request for the affected site.
2. Describe the issue clearly, including what broke, when it started, and any error messages.
3. Review the estimated price shown during submission.
4. Add relevant credentials to the Vault so work can begin.
5. Submit the request for developer review.

How billing works

For one-off fixes, a temporary hold is placed on your card when you submit the request. Once a developer accepts the request, the charge is captured. If the request is refused, the payment is refunded.

For maintenance plans, there is no extra charge while the request is within your included monthly quota. If a request is outside your monthly allowance, additional charges may apply.

Tips for a faster fix

• Include screenshots or screen recordings where possible.
• Mention recent changes (plugin updates, theme edits, hosting moves).
• Keep vault credentials up to date before submitting.