Urgent fixes available

DNS Issues

Is your WordPress DNS not working? Restore the route to your site.

We check the domain, nameservers, DNS records, hosting destination, and WordPress URL so visitors reach the correct website.

from £49.99

Fix my DNS issue

What to look for

WordPress DNS not working: typical signs

01
Domain shows a parking page or old host after migration.
02
Some visitors see the site, others see DNS_PROBE_FINISHED_NXDOMAIN.
03
You changed nameservers and email or the site stopped resolving.
04
www works but the apex domain does not, or vice versa.
05
Cloudflare orange cloud settings conflict with your origin server.

How we help

How we fix WordPress DNS problems

DNS issues sit between your registrar, DNS provider, and hosting. We verify A, CNAME, and nameserver records, check propagation, and align WordPress siteurl and home values with the live domain.

DNS troubleshooting is £49.99 from BugShield with a confirmed quote. We work with your registrar and host credentials stored safely in the Password Vault.

Pricing: Clear before work begins
Support: Direct developer chat
Access: Encrypted Password Vault

Fix my DNS issue

How It Works

Fix WordPress DNS not working in three steps

Explain what changed

New host, new domain, or nameserver update? Tell us what visitors see versus what you expect.

Audit DNS records

We check registrar, DNS panel, and WordPress URLs, then confirm the fix price.

Correct and verify

Records are updated, propagation checked, and the site loads on the correct domain worldwide.

When WordPress DNS is not working

If DNS is misconfigured, no amount of WordPress troubleshooting will help. Visitors see 'site can't be reached', ERR_NAME_NOT_RESOLVED, or land on the wrong server entirely.

DNS issues often follow domain transfers, hosting migrations, or accidental edits in the registrar control panel.

A record pointing to wrong IP address
Nameservers still set to previous host
Missing or incorrect CNAME for www subdomain
Expired domain registration
DNS propagation still in progress after recent change

Diagnosing DNS vs WordPress issues

Tools like dig, nslookup, or online DNS checkers show whether your domain resolves to the expected IP. If DNS is correct but the site still fails, the problem is on the server or in WordPress.

We verify both layers so you are not waiting for propagation when the real issue is a crashed PHP process.

BugShield DNS troubleshooting

DNS-related downtime fixes start from £49.99 with a confirmed quote. We verify records, coordinate with your host if needed, and confirm WordPress loads on the correct domain.

Tell us what changed recently (migration, registrar update, CDN setup) when you submit your fix request.

Find where DNS is managed

The registrar, hosting company, and DNS provider can be different businesses. The nameserver setting identifies which account currently controls the live records.

Match records to the intended host

We compare A, AAAA, CNAME, and related records with the hosting instructions and remove conflicting destinations only when their purpose is understood.

Check the website after DNS resolves

Correct DNS can still reveal a WordPress URL, SSL, or migration problem. We test the domain, secure connection, redirects, and key pages once traffic reaches the server.

Evidence of the work

How BugShield verifies the result.

Emergency work starts by preserving useful evidence and defining what safe recovery means. The site is checked beyond the first visible symptom before normal use resumes.

See how an unavailable WordPress site was recovered

01

Build an incident timeline

Record when the problem began, what visitors see, recent changes, and whether sales, access, data, or security are affected.
02

Check every affected layer

Review the relevant logs, files, database records, users, credentials, DNS, and hosting state instead of treating the visible symptom in isolation.
03

Confirm a safe recovery

Test the public site, wp-admin, and the important journey that failed, then verify that warnings, redirects, malware behaviour, or server errors are gone.

FAQ

WordPress DNS not working: FAQs

How long does DNS propagation take?

Often minutes to 48 hours depending on TTL. We set records correctly first; propagation is then up to global DNS caches.

Can you fix DNS without moving my hosting?

Yes. Many issues are wrong A records or nameservers, not the host itself.

Will fixing DNS affect my email?

We preserve MX records when updating web DNS. If email broke during a move, we can review SPF and MX as part of the fix.

Why does my WordPress domain not resolve?

DNS records may point to the wrong server, nameservers may not have propagated, or the domain may have expired. We check records against your hosting provider's requirements.

How can I tell whether WordPress DNS is propagating or configured incorrectly?

We compare the authoritative nameservers and current A, AAAA, and CNAME records with the hosting destination, then check public resolvers. Different cached answers suggest propagation. The same incorrect answer everywhere usually means the DNS record needs correcting.

Can moving WordPress hosting break DNS?

Yes. After migration you must update A records or nameservers to the new host. Until propagation completes, some visitors see the old site or nothing at all.

Is DNS a WordPress problem or a hosting problem?

DNS is configured at your domain registrar or DNS provider, not inside WordPress. However, WordPress URL settings must match the domain once DNS resolves correctly.

Why can some people see the site while others cannot?

Recent DNS changes can be cached differently by providers and devices. Comparing results from several locations helps separate propagation from an incorrect record.

What access is needed to repair WordPress DNS?

Access to the DNS provider or registrar is usually needed, along with the hosting details showing the correct destination. WordPress access may be required after the domain resolves.

How do you verify a DNS repair?

We check authoritative records, public resolvers, the hosting destination, and both primary domain versions. HTTPS and WordPress redirects are then tested on the resolved site.

Helpful guides

Ready to fix your WordPress site?

Confirmed pricing, a BugShield developer, and secure credential sharing. No subscription required.