Reported vulnerability
SupportCandy <= 3.1.3 - Sensitive Data Exposure
Published 28 Mar 2023
Updated 22 Jan 2024
Compare your installed software with the affected versions below. Follow the source’s remediation guidance and test an available update after taking a backup. A database entry describes a reported issue; it does not establish whether a particular website has been compromised.
Does this affect my version?
Check your installed version against this advisory. This compares the report’s version ranges and does not scan your website.
Wordfence advisory
medium · CVSS 6.5The SupportCandy plugin for WordPress is vulnerable to Sensitive Information Exposure in versions up to, and including, 3.1.3. Users seeking support have the option to upload supporting documents which are placed in /wp-content/uploads/wpsc/. If directory listing is enabled, an attacker can obtain a listing of documents in this directory and access documents directly.
Severity vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
- Software
- plugin · supportcandy
- Affected versions
- Start version unspecified, through 3.1.3
- Fix availability
- Fix available
- Fixed versions
- 3.1.4
Recommended action
Update to version 3.1.4, or a newer patched version
Further references (1)
Data sources and licences
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Defiant hereby grants you a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute this software vulnerability information. Any copy of the software vulnerability information you make for such purposes is authorized provided that you include a hyperlink to this vulnerability record and reproduce Defiant's copyright designation and this license in any such copy.
Read licence termsSource: Wordfence
Need help fixing this issue?
Get help checking your site, applying an available update and resolving any problems after updating.
Get help with this issueQuestions about this vulnerability
Which versions of SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent are affected?
Wordfence lists these affected versions: Start version unspecified, through 3.1.3. Use the version checker above to compare your installed release with this report.
Is a fix available for SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent?
Wordfence reports a fix for this issue in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent. It lists these fixed versions: 3.1.4. Back up your website and test the recommended update before applying it to your live site.
Where can I find my installed plugin version?
In WordPress, open Plugins > Installed Plugins and find the version shown beneath the plugin name.
Does an affected version mean my website has been hacked?
An affected version means the installed release matches a vulnerability described in this report. It does not show whether anyone has exploited it on your website. The checker compares version numbers with stored reports; it does not inspect your website.
Other reports for the same product
These reports cover at least one of the same plugins, themes or WordPress core. Check each report’s affected versions separately.
- SupportCandy <= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via 'name' ParameterUpdated 3 Oct 2026
- SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' ParameterUpdated 3 Oct 2026
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.6 - 3.5.2 - Unauthenticated Information ExposureUpdated 15 Sept 2026
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.2.9 - 3.5.2 - Unauthenticated Ticket Attachment ReadUpdated 16 Sept 2026
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent <= 3.5.1 - Missing AuthorizationUpdated 24 Aug 2026