Reported vulnerability

JS Help Desk – AI-Powered Support & Ticketing System 2.8.2 - Unauthenticated SQL Injection via 'js-support-ticket-token-tkstatus' Cookie

Published 3 Mar 2026

Updated 4 Mar 2026

CVE-2023-7337

Compare your installed software with the affected versions below. Follow the source’s remediation guidance and test an available update after taking a backup. A database entry describes a reported issue; it does not establish whether a particular website has been compromised.

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Wordfence advisory

high · CVSS 7.5

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the 'js-support-ticket-token-tkstatus' cookie in version 2.8.2 due to an incomplete fix for CVE-2023-50839 where a second sink was left with insufficient escaping on the user supplied values and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.

Severity vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

JS Help Desk – AI-Powered Support & Ticketing System

Software: plugin · js-support-ticket
Affected versions: Start version unspecified, through 2.8.2
Fix availability: Fix available
Fixed versions: 2.8.3

Recommended action

Update to version 2.8.3, or a newer patched version

Further references (1)

wordfence.com/threat-intel/vulnerabilities/id/b841531b-8728-4933-b3c4-d4e10cbdca79?source=api-prod

Data sources and licences

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CVE Usage: MITRE hereby grants you a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute Common Vulnerabilities and Exposures (CVE®). Any copy you make for such purposes is authorized provided that you reproduce MITRE's copyright designation and this license in any such copy.

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Source: Wordfence

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Questions about this vulnerability

Which versions of JS Help Desk – AI-Powered Support & Ticketing System are affected?

Wordfence lists these affected versions: Start version unspecified, through 2.8.2. Use the version checker above to compare your installed release with this report.

Is a fix available for JS Help Desk – AI-Powered Support & Ticketing System?

Wordfence reports a fix for this issue in JS Help Desk – AI-Powered Support & Ticketing System. It lists these fixed versions: 2.8.3. Back up your website and test the recommended update before applying it to your live site.

Where can I find my installed plugin version?

In WordPress, open Plugins > Installed Plugins and find the version shown beneath the plugin name.

Does an affected version mean my website has been hacked?

An affected version means the installed release matches a vulnerability described in this report. It does not show whether anyone has exploited it on your website. The checker compares version numbers with stored reports; it does not inspect your website.

These reports cover at least one of the same plugins, themes or WordPress core. Check each report’s affected versions separately.

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