Reported vulnerability

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

Q: Which versions of ELEX WordPress HelpDesk & Customer Ticketing System are affected?

Wordfence lists these affected versions: Start version unspecified, through 3.3.2. Use the version checker above to compare your installed release with this report.

Q: Is a fix available for ELEX WordPress HelpDesk & Customer Ticketing System?

Wordfence reports a fix for this issue in ELEX WordPress HelpDesk & Customer Ticketing System. It lists these fixed versions: 3.3.3. Back up your website and test the recommended update before applying it to your live site.

Q: Where can I find my installed plugin version?

In WordPress, open Plugins > Installed Plugins and find the version shown beneath the plugin name.

Published 1 Dec 2025

Updated 2 Dec 2025

CVE-2025-13534

Compare your installed software with the affected versions below. Follow the source’s remediation guidance and test an available update after taking a backup. A database entry describes a reported issue; it does not establish whether a particular website has been compromised.

Does this affect my version?

Check your installed version against this advisory. This compares the report’s version ranges and does not scan your website.

Wordfence advisory

medium · CVSS 6.3

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Severity vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

ELEX WordPress HelpDesk & Customer Ticketing System

Software: plugin · elex-helpdesk-customer-support-ticket-system
Affected versions: Start version unspecified, through 3.3.2
Fix availability: Fix available
Fixed versions: 3.3.3

Recommended action

Update to version 3.3.3, or a newer patched version

Further references (1)

wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=api-prod

Data sources and licences

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CVE Usage: MITRE hereby grants you a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute Common Vulnerabilities and Exposures (CVE®). Any copy you make for such purposes is authorized provided that you reproduce MITRE's copyright designation and this license in any such copy.

Read licence terms

Source: Wordfence

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Questions about this vulnerability

Which versions of ELEX WordPress HelpDesk & Customer Ticketing System are affected?

Wordfence lists these affected versions: Start version unspecified, through 3.3.2. Use the version checker above to compare your installed release with this report.

Is a fix available for ELEX WordPress HelpDesk & Customer Ticketing System?

Wordfence reports a fix for this issue in ELEX WordPress HelpDesk & Customer Ticketing System. It lists these fixed versions: 3.3.3. Back up your website and test the recommended update before applying it to your live site.

Where can I find my installed plugin version?

In WordPress, open Plugins > Installed Plugins and find the version shown beneath the plugin name.

Does an affected version mean my website has been hacked?

An affected version means the installed release matches a vulnerability described in this report. It does not show whether anyone has exploited it on your website. The checker compares version numbers with stored reports; it does not inspect your website.

These reports cover at least one of the same plugins, themes or WordPress core. Check each report’s affected versions separately.

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